Saltcote Place is committed to protecting your personal data and respecting your privacy.
This policy explains how we collect, use, and protect your information when you make an enquiry, booking, or stay with us.
1. What Information We Collect
When you contact us or make a booking we may collect:
Name
Address
Email address
Telephone number
Booking details (dates, room type, special requests)
Payment information (normally processed by a third-party payment provider)
Vehicle registration may be recorded on our CCTV
We may also collect information required by law for guest registration where applicable.
2. How We Use Your Information
We use your personal information to:
Process and manage your booking
Communicate with you regarding your stay
Process payments
Meet legal or regulatory obligations
Improve our services
Marketing – we send around four email newsletters a year which you can unsubscribe from at anytime.
We only collect the information necessary to provide our accommodation services.
3. Legal Basis for Processing
We process personal data under the following lawful bases:
Contract – to manage and fulfil your booking
Legal obligation – where we must comply with legal requirements
Legitimate interests – to operate and improve our business
4. Sharing Your Information
We do not sell your data, it remains owned by Saltcote Place for our use only.
Your information may be shared with trusted third parties only where necessary, such as:
Payment processors
Booking platforms (e.g. Booking.com, Agoda, Expedia, and Channel Managers)
Professional advisers such as accountants
All such parties are required to protect your data.
5. How Long We Keep Your Data
We keep personal information only as long as necessary:
Booking records: typically 6 years for tax and accounting purposes
Enquiries and Bookings with or without bookings until unsubscribed or the email bounces
6. Data Security
We take reasonable technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access.
7. Your Rights
Under UK data protection law you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion where appropriate
Object to certain processing
Lodge a complaint with the Information Commissioner’s Office
8. Contact
If you have questions about this policy or how your data is handled, please contact:
Paul King
Saltcote Place
Saltcote Lane
Playden, Rye
TN31 7NR
Tel 01797 222220
stay @ saltcote.co.uk