Your safety is our primary concern
The recommended way to deal with the risk of Coronavirus is to: Minimise risks wherever possible. We go back to the nice basics and speak with each other before arrival to ensure we cover the risks. For this reason and because it’s cheaper for you we recommend you book directly. Call us on 01797 222220 after 9pm leave a message and we will call you back. You can Book Directly with us here
When we talk we will briefly make sure that we discuss and identify any risks and concerns you may have.
Have you had a test ?
We have, and we will continue to do so. Please consider calling the testing service on 119 they will post a kit to your home. We attended a drive on Saturday afternoon and had the results by Sunday lunchtime – both negative.
Symptoms of coronavirus
A dry non productive cough. A high temperature and a shortness of breath, in some cases a loss of taste and smell also happen.
These symptoms do not necessarily mean you have the illness. Symptoms are similar to other illnesses that are much more common, such as cold and flu.
How coronavirus is spread.
Airborne and spread by coughs, sneezes and other droplets. Touch points such as handles and other hard surfaces can all help the virus to spread. Hand sanitisation is available upon arrival. Masks may be worn if preferred, our cleaning routine is even more rigorous than before..
We have a chat to agree the time you intend to arrive. We can make sure all supplies are in place in good time, and ensure cleaning is completed and checked.
We may not be shaking hands. We may carry your bags if there are handles and our team are wearing gloves. A glass of wine is offered on arrival. Sociable distancing is observed in our spacious kitchen.
The breakfast menu can be discussed over a glass of wine. We ensure sociable distancing guidelines are followed.
We will have agreed the time after 9am. We only have two rooms in use so other couple will also want breakfast. Continental breakfast in your room or under the Loggia. You decide. Subject to the weather you can enjoy the garden and views.
In the evening
We tend to offer a turn down service and nightcaps with our compliments. This means that we need to know when you are going out so that we can manage this aspect. You may of course prefer not to have this service. Whilst social distancing has its place for us to deliver what we do “It’s good to talk”.
Your own Pillows?
Have you considered you may wish to bring your own pillows, we will not be offended. Our Pillows are all hypo allergenic with hollow fibre filling.
Departure is at 11am, payment will be contactless. We will assist with your luggage and we prefer to bring it down from the rooms ourselves. Payment. We can email you a link so that you can pay from your room. You can call out your card number so that again we mitigate any risk.
Just after you leave
We place a UV Lamp into your room which will remain on for 30 minutes. This protects our team. Your room will remain empty for at least 12 hours and will then be deep cleaned.
All cotton bedding and towels are washed here. The washing is done at a high temperature and then dried in a tumble dryer at high heat.
In Room refreshments are all sealed and have not been touched within 48 hours of your arrival. It’s just another way to ensure we prevent transmission between us and between previous guests.
If you are staying with us and you are advised to isolate then it must be paid for at the same rate.
Cancellation Terms – Roll over
If you think you might have coronavirus or you’ve been in close contact with someone who has it and you need to take a roll over we understand.
We will roll over up to one year to ensure you can come to Rye able to enjoy your break. If you wish to gift the credit to another person that’s fine just share their details with us.
How to avoid catching or spreading coronavirus, these are the basics that we make no apology for repeating
Wash your hands with soap and water often – do this for at least 20 seconds
Always wash your hands when entering or leaving Saltcote Place
Please use hand sanitiser gel if soap and water are not available
Please cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
Please put used tissues in the bin straight away and wash your hands afterwards
Please try to avoid close contact with people who are unwell or you consider may place you at risk
Avoid touching your eyes, nose or mouth if your hands are not clean.
We have placed anti-bacterial hand sanitizer and extra tissues in communal areas around our home. We have increased cleaning regime in public areas, bedrooms, function rooms and behind the scenes.
Our staff are aware not to come to work if they feel they have been placed them at risk. Additional training and awareness of recommended procedures to follow in current circumstances.
Extra cleaning and decontamination procedures will be implemented, in line with WHO/ NHS/Government guidance for environmental cleaning including fogging (following a suspected or actual case of COVID-19)
You are welcome to attend Saltcote Place as planned, assuming you have not recently travelled from a designated high-risk country.
What to do if you are at Saltcote Place and start to feel unwell?
Please contact us BY PHONE or email to advise us of any changes to your plans. Be sure to discuss your options with us about any required amendments to bookings already made. We will ask you to remain in your room until qualified Medical advice has been received.
Please contact 111 as soon as possible for assessment and advice, the default advice is for individuals to isolate themselves at home. If this is possible or appropriate, please return home as soon as possible and follow advice given by NHS 111.
Please share advice given to you by NHS 111 advice line and authorise them to speak with us about your care requirements.
Where possible, please use your mobile phone to call, as this will make it easier for call back and follow-up contacts, if required.
In order to reduce risk and for infection control, please ensure that you
o remain at least 2 metres from other people
o avoid touching people, surfaces and objects
o cover your mouth and nose with a disposable tissue when you cough or sneeze and put the tissue in a bag or pocket then throw the tissue in the bin.
o If you don’t have any tissues available, you should please cough and sneeze into the crook of your elbow
o If you they need to go to the bathroom whilst waiting for medical assistance, you should use the facilities that are part of your suite and should not use other facilities at Saltcote Place.
Meals or refreshments can be delivered to you by way of Room Service. Any supplies needed such as bedding, towels, tissues etc. can be delivered and left outside your room to minimise risk.
If you have any other questions about this situation please speak with us.
Please feel free to contact us on 01797 222220 if you have enquiries regarding any confirmed or potential bookings
We hope the information provided will give you reassurance that we are proactively about risk mitigation.
We want you to enjoy our five star service regardless of Covid.
Many thanks for your support and understanding.